Returns & Refund Policy
If you are not entirely satisfied with your purchase, we're here to help.
Our products can be returned within 14 days of the original purchase of the product. A new product may be exchanged for another product or returned for a refund.
To be eligible for a return, please make sure that:
· The product was purchased in the last 14 days
· The product isn't used or damaged
· You have the receipt or proof of purchase
· You obtained a Return Merchandise Number (RMN) from us
* Products that do not meet these criteria will not be considered for return.
* To obtain a Return Merchandise Number (RMN), please contact us.
Send the product with the receipt or proof of purchase and the RMA number, along with a note indicating whether you want to exchange the product (and if so, what other product you want to order) or a refund, to:
Derica Pty Ltd
44-46 Murray Park Road
Figtree NSW 2525
Shipping charges incurred in connection with the return of a product are non-refundable.
You are responsible for paying the costs of shipping and for the risk of loss of or damage to the product during shipping, both to and from Derica Pty Ltd.
If you received a damaged product, please notify us immediately for assistance.
Sale items can be refunded.
If you have any questions about our Returns and Refunds Policy, please contact us by:
+61 (0) 411475001 M. 0411475001
Monday ~ Friday
9:00 a.m. ~ 5:30 p.m.